pudPhone survey seeks responses from 400 customers to use to improve customer service

WENATCHEE, Wa - Chelan County PUD residential customers may be contacted by phone in the next week or two and asked for their opinions about their electric service.  This is part of a benchmarking effort to see how the PUD compares with other public utilities when it comes to customer service and power reliability.  

SDS Research, a Utah firm that specializes in survey work for customer-own utilities, is conducting the phone survey. The firm has bilingual staff in its call center so that we can gather responses from a broad cross-section of our customers who agree to participate in the seven- to eight-minute telephone survey. 

The calls will come from a “208” area code with “SDS Research” as the caller I.D.

SDS has interviewed more than 500,000 public utility customers in 34 states during the past 15 years.  Data collected from the Chelan PUD survey will be analyzed to see how well the utility is doing when compared to like-utilities.

Chelan PUD is paying SDS $10,000 to help develop the questions, conduct the survey, analyze and match the results from 400 PUD customers with the SDS benchmark data, and to present the findings to commissioners and other interested parties.

Customers who have questions about the survey are asked to call PUD Customer Accounting staff at (509) 661-8002.